Question:  My e-mail application (Incredimail) works properly only in Safe Mode with Networking. In Normal mode, I can only deal with one e-mail before the application freezes. The technicians at Incredimail have indicated that there is a problem with something on my system interfering with Incredimail and I am supposed to figure it out. I am not a tech and have no idea what to do.

I just purchased a HP Pavilion dv6700 Notebook PC with a Vista operating system. It has 4.00gb of installed memory and 2.48gb of physical memory.

The only software I have on the system other than Incredimail is Windows Office and Windows Live One Care is my virus protection.

Answer:  A suggestion to resolve your problem would be to disable you’re your Windows Live One Care temporarily and see if it works. Sometimes antivirus programs can interfere with the email application. Another recommendation would be to uninstall your Incredimail completely (make sure you take backups of your email first). Reboot your computer after uninstall and then install the Incredimail program again, making sure you install the most current up to date version. My best bet would be that the antivirus program is interfering with your email program.